Privacy Policy

1. Introduction

Stofle Holdings, LLC, doing business as ResourceWatcher ("we," "our," or "us"), operates the ResourceWatcher infrastructure monitoring platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at resourcewatcher.com.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and password. If you subscribe to a paid plan, we collect billing information through our payment processor, Stripe.

Monitoring Data

We collect data about the resources you configure for monitoring, including URLs, IP addresses, and monitoring results (response times, status codes, availability).

Communication Data

If you opt in to receive SMS alerts, we collect your phone number. We may also collect email addresses used for alert notifications, Slack webhook URLs, Microsoft Teams webhook URLs, and other notification channel configurations you provide.

3. How We Use Your Information

• To provide, maintain, and improve our monitoring services
• To send you alerts and notifications about your monitored resources
• To process payments and manage your subscription
• To respond to your support requests and inquiries
• To send you service-related communications (e.g., maintenance notices, security alerts)
• To comply with legal obligations

4. SMS Communications

If you opt in to receive SMS alerts:

• Message Frequency: SMS alerts are sent when your monitored resources change status (e.g., go down, recover, or exceed thresholds). Message frequency varies based on your resource configurations.
• Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
• Opt-Out: Reply STOP to any message to unsubscribe from SMS alerts. Reply HELP for assistance.
• Data Sharing: We do not share your phone number with third parties for marketing purposes. Phone numbers are only used to deliver alert notifications through our SMS provider (AWS SNS).

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our services (e.g., AWS for hosting and SMS, Stripe for payments)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encryption at rest, secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account information for as long as your account is active. Monitoring data is retained according to your subscription tier (ranging from 7 days to 1 year). You may request deletion of your account and data at any time by contacting support@resourcewatcher.com.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Opt out of certain data processing
• Data portability

To exercise these rights, contact us at support@resourcewatcher.com.

9. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We do not use third-party advertising or tracking cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: