Privacy Policy

1. Introduction

ResourceWatcher ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website monitoring and server monitoring service at resourcewatcher.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Billing Information: Payment details processed securely through Stripe. We do not store your full credit card number.
• Organization Information: Company or organization name and details you provide when setting up your tenant.
• Monitoring Configuration: URLs, server details, and alert preferences you configure within the Service.
• Phone Number: Mobile phone number when you opt in to receive SMS alerts or notifications.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and interactions with the Service.
• Log Data: IP address, browser type, operating system, referring URLs, and timestamps.
• Monitoring Data: Response times, uptime/downtime status, and performance metrics collected from your monitored resources.
• Cookies: Session cookies to maintain your login state and preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Monitor your websites, servers, and resources as configured
• Send alerts and notifications about your monitored resources (via email, SMS, Slack, Discord, or other configured channels)
• Process payments and manage your subscription
• Respond to your requests and provide customer support
• Send important service updates and security notices
• Analyze usage patterns to improve the Service
• Detect and prevent fraud or abuse

4. SMS Communications

When you provide your mobile phone number and opt in to receive SMS notifications, you consent to receiving text messages from ResourceWatcher related to your monitoring alerts and account notifications.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

SMS opt-in data and consent will not be sold to or shared with third parties.

Regarding SMS communications:

• Message Frequency: The number of messages you receive depends on the alerts triggered by your monitored resources. You control alert frequency through your monitoring configuration.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-Out: You can opt out of SMS notifications at any time by replying STOP to any message, or by disabling SMS alerts in your account settings.
• Help: Reply HELP to any SMS message to receive support information, or contact us at support@resourcewatcher.com.
• Data Retention: We retain records of SMS consent (including timestamp, phone number, and consent language shown) for compliance purposes.

5. Data Sharing

We do not sell your personal information. We do not share, sell, or trade mobile phone numbers or SMS consent data with third parties or affiliates for their marketing or promotional purposes.

We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party services (such as Stripe, AWS, Twilio, and email delivery services) that help us operate our Service. These providers only access your data as necessary to perform their functions.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using bcrypt
• Regular security updates and patching
• Access controls and authentication mechanisms
• Infrastructure hosted on Amazon Web Services (AWS) with industry-standard security practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information as long as your account is active or as needed to provide you the Service. Monitoring data retention periods depend on your subscription plan. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your monitoring data
• Opt out of non-essential communications
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@resourcewatcher.com.

9. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party tracking cookies or advertising cookies. Our cookies are:

• Session Cookie: Maintains your login state (expires when you log out or after inactivity)
• Preferences: Remembers your dashboard settings and preferences

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

Should you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: support@resourcewatcher.com
• Website: https://www.resourcewatcher.com